FAQ's
Q: Will the TRACKER work once I remove it from the box?
A: Yes. You can start to use the TRACKER immediately !
Q: Do I need to buy any special software ?
A: No. The tracking is done from our website control panel. You may need a free program called 'Microsoft Silverlight' installed on your PC, if this program is not already installed on your computer you will be redirected to the Microsoft site to install this onto your computer, just follow the instructions, (this will take 2-3 minutes). Once this is installed you will then have to restart your internet browser and re-log on with your device ID. Switch your device on and you are now ready to track live !!
Q: Do I have to call the TRACKER customer service to activate my device?
A: No. You are ready to track straight out of the box !
Q: Does The TRACKER device allow me 100 free positions, and how long will this last?
A: Yes it does. The 100 positions will last depending on what time intervals you have the tracker reporting to you at. You can change the report interval via the control panel using the "commands" button on the control panel ie. if you have the tracker reporting to you at every 15mins and the tracker is moving for 8 hours a day that will use 32 positions a day - therefore those 100 positions will last you over 3 days. If you have the tracker reporting to you at every 30mins and the tracker is moving for 8 hours a day that will use 16 positions a day - therefore those 100 positions will last you over 6 days ! It will last you longer if the unit is not moving. You can set the interval times to suit your needs ! You are in control !
Q: What happens when my 100 free positions have finished?
A: Simply press the TopUp button and purchase more location positions.
Q: Can I set safe zones and receive alerts to my mobile phone, also do I have to pay for these alerts?
A: Yes - you can set safe zones from our intuitive control panel and you will receive SMS messages when you leave and /or enter the safety zones. (you will need to set the mobile number in the Zones Button on the control panel). You can add and delete Safety Zones and set as many as you require. You are in complete control of your TRACKER unit. Every message will use one of your SMS credits. Further SMS credits can be added via the TopUp button.
Q: Can I use the TRACKER software and track my unit on more than one computer?
A: Yes you can, there are no restrictions.
Q: Does the TRACKER device have a warranty and if I have a problem what is the procedure?
A: The TRACKER unit has a 12 month warranty from the date of purchase. If you do have a problem then you must contact customer services - if we cannot fix the problem. We will repair or replace the unit.
Q: Does the TRACKER unit have a panic function?
A: Yes - the TRACKER units does have a panic button. When the panic button is held down for 5 seconds the following will happen: " The unit will inform the control panel with a RED ALERT MESSAGE on the centre of the control panel indicating that the panic button has been activated, giving full location details. With an audible warning. " Customers mobile phone will also receive a SMS message - that the panic button has been activated and full locations details and a mobile internet link (WAP LINK) showing a map where the panic button was pressed.
Q: How do I know when to charge the battery and can I view the battery level on the TRACKER panel?
A: You can view the battery strength at all times on the control panel. The TRACKER unit automatically sends the battery strength every 60 minutes to update the control panel or you can use the COMMAND button to check the battery levels. The TRACKER device also indicates a low battery on the device via a red light under the battery indicator. You will also receive a low battery warning via SMS.
Q: How long does the battery last on the TRACKER unit?
A: The endurance of the battery depends on what interval you set your device to send its positions. eg. Average battery life on the Ti-100 will last around 3-7 days. If the device is switched on but in standby mode then you can expect around 160 hours. If you use the Tracking device at 60 sec or less intervals (5 seconds or 30seconds) - this consumes more battery power.
Q: Is the TRACKER waterproof?
A: Yes the TRACKER - Ti-100 unit is water resistant to standard IPX6.
Q: When the TRACKER unit moves, can I view it in real time on the panel even at 5 seconds?
A: Yes you can. You can set the reporting time for the unit from every 5 seconds to every 4 hours. You are in control - you can track as much or as little as you like. You are then also in complete control of your cost because You pay only for as much as you track !
Q: Can I view more than one unit on my control panel?
A: Yes you can view as many devices as you want on your panel.
Q: Will my Trackit247 device work abroad ?
A: The device can be used to track internationally in most of Europe and many other major International destinations around the world. To activate this service or for further information on this feature,
Q: Can I track indoors?
A: The Tracker unit has restrictions under very extreme conditions. This does not mean that it will not give you a fresh position. Any GPS device has its limitations. If you are inside a room with no windows and a solid concrete roof then the chances of obtaining a valid GPS position is very thin. The unit has a very sensitive GPS receiver, it is GPS assisted. This helps the device to obtain a fix very quickly. In general you will find the TRACKER device performs to a very high standard and it will give you fresh GPS positions in most buildings.
Q: Do I require a special mobile phone to track the device?
A: No. Any mobile phone will allow you to instantly receive the full location details. The SMS that you receive will also indicate the time of the GPS position and the battery life. Internet enabled mobile phones will also be able to receive a free WAP link which will allow the user to see a map on the phone. Simply call the device telephone number (enclosed with the Device ID) from your mobile phone, after 2/3 rings the call will be disconnected and a SMS message will be on its way to you with the full location details of the unit. iPhone users can purchase an iPhone app that will allow you to track live from your iPhone.
Q: Can my tracker give an incorrect reading?
A: Sometimes, when the Tracker is stationary inside a building or in a confined space, the GPS signal can be difficult to transmit and some 'bouncing' or 'reflection/refraction ' may occur giving a false impression of movement. You can set the unit to 'vehicle mode', to reduce this effect. This command is found within the 'Commands' section on your control panel.
Q: Can I have unlimited tracking for my Tracker unit?
A: Yes you can. We offer different packages for different users.
OPTION 1 : PAY AS YOU TRACK
OPTION 2 : MEDIUM User Package. POSITION: 10,000 & 50 SMS CREDITS per month. No Contract - just need to set up a Monthly Standing order.
OPTION 3 : HIGH User Package. POSITIONS: UNLIMITED & 100 SMS per month. No Contract - just need to set up a Monthly Standing order.
(A fair usage policy will apply on all packages)
